Shipping Policy

At Zefto (www.zefto.shop), we are committed to delivering your orders quickly, safely, and reliably. Our Shipping Policy explains how we process, ship, and handle your purchases, both locally and internationally. Please read carefully to understand how we serve you and what you can expect.

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment is received.

  • If we are experiencing a high volume of orders, processing times may take slightly longer. In such cases, you will be notified via email.

  • Orders placed after business hours will begin processing the next working day.

2. Shipping Methods & Delivery Timeframes

We partner with reliable courier and logistics companies to ensure timely delivery. Estimated delivery times are:

  • United Kingdom (Domestic Orders): 3–6 business days

  • European Countries: 5–10 business days

  • USA & Canada: 7–12 business days

  • Rest of the World (International Orders): 10–15 business days

⚠️ Please note: Delivery times are estimates and may vary depending on your location, courier delays, or customs clearance in your country.

3. Shipping Confirmation & Tracking

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

  • You can use this tracking number to monitor the progress of your shipment directly on the courier’s website.

  • If you do not receive a tracking number within 3 days of your order, please contact us at infozefto@gmail.com.

4. Shipping Fees

  • Shipping charges for your order will be calculated and displayed at checkout.

  • From time to time, we may offer free shipping promotions based on order value or location.

  • International orders may include additional shipping fees depending on destination and courier availability.

5. Customs, Duties & Taxes

  • International orders may be subject to customs duties, VAT, import taxes, or other fees imposed by your country.

  • These charges are the responsibility of the customer and are not included in the product or shipping price.

  • Zefto is not responsible for delays caused by customs clearance.

6. Delayed or Lost Shipments

  • While we work with trusted couriers, delays may occur due to unforeseen circumstances such as weather, strikes, or customs checks.

  • If your order has not arrived within the expected timeframe, please contact us with your order number. We will investigate and assist promptly.

  • In the rare case of a lost shipment, we will either send a replacement at no additional cost or issue a full refund.

7. Incorrect Shipping Information

  • Customers are responsible for providing accurate and complete shipping details at checkout.

  • Zefto is not liable for orders shipped to an incorrect or incomplete address provided by the customer.

  • If your order is returned to us due to incorrect information, you may be charged for reshipping.

8. International Shipping Restrictions

  • Some products may not be available for shipping to certain countries due to legal or logistical restrictions.

  • If an order cannot be shipped to your location, we will inform you immediately and issue a full refund.

9. Split Shipments

  • If you order multiple items, they may be shipped in separate packages for faster delivery.

  • You will receive separate tracking numbers in such cases.

10. Customer Responsibilities

By placing an order, you agree to:

  • Provide correct and complete delivery details.

  • Pay any customs duties or taxes required by your country.

  • Contact us promptly if there are any delivery issues.

11. Contact Information

For any shipping-related questions or concerns, please reach out to us:
📧 Email: infozefto@gmail.com
🌐 Website: www.zefto.shop
🏢 Address: Flat No 73, The Summit, 100 Eastern Boulevard, Leicester, England, UK