Refund & Return Policy

At Zefto (www.zefto.store), our goal is to provide you with a stress-free shopping experience. We know that sometimes a product may not meet expectations, and that’s why we’ve created a clear and fair Refund & Return Policy. Please read carefully so you understand your rights as a customer and our responsibilities as a business.

1. Eligibility for Returns

We accept returns on most products within 14 calendar days of delivery. To qualify:

  • Items must be unused, unwashed, and in the same condition as when you received them.

  • Products should be in their original packaging with all tags, labels, and accessories included.

  • A valid proof of purchase (order confirmation, receipt, or invoice) must be provided.

  • Items that show signs of wear, damage caused by the customer, or missing components may not be accepted.

  • Certain categories such as personal care, beauty, hygiene, digital products, and custom-made items cannot be returned unless defective or incorrect.

This ensures products remain safe and hygienic for all our customers.

2. How to Start a Return

If you wish to return an item, you must first contact us at Infozefto@gmail.com. Our support team will provide you with:

  • Step-by-step instructions.

  • The return shipping address.

  • A Return Authorization (RA) code if required.

⚠️ Important: Do not ship items back without contacting us first. Unauthorized returns may not be processed.

3. Damaged, Defective, or Wrong Items

We work hard to ensure every order arrives safely, but if your product arrives damaged, faulty, or not what you ordered, please contact us within 48 hours of delivery with photos or videos as proof.

  • We will arrange a replacement at no extra cost, or

  • Offer a full refund, including shipping fees.

Your satisfaction is important to us, so we prioritize resolving such cases quickly.

4. Refunds

Once we receive your return, we carefully inspect the item to confirm eligibility.

  • We will notify you by email once your return has been inspected and let you know whether the refund is approved.

  • If approved, you’ll be automatically refunded to your original payment method within 10 business days.

  • Please note that banks and credit card companies may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved and you still haven’t received it, please contact us immediately at Infozefto@gmail.com.

5. Exchanges

At the moment, we do not offer direct exchanges. If you wish to change a product for a different size, color, or model:

  1. Return your original item following the process above.

  2. Place a new order for the item you prefer.

This ensures faster service and availability.

6. Non-Returnable & Non-Refundable Items

To protect health and hygiene standards, the following cannot be returned unless defective or sent in error:

  • Opened or used beauty, skincare, and personal care items.

  • Customized or personalized products.

  • Digital products, e-gift cards, or downloadable content.

  • Clearance or “final sale” items clearly marked as non-returnable.

7. Partial Refunds (if applicable)

In certain cases, only partial refunds may be granted:

  • Items returned with obvious signs of use.

  • Products not in original condition, damaged, or missing parts for reasons not due to our error.

  • Returns made after the 14-day eligibility window (if approved on a case-by-case basis).

8. Return Shipping Costs

  • Customers are responsible for covering return shipping costs, unless the product is damaged, faulty, or incorrect.

  • For international returns, please ensure you use a trackable shipping service. We cannot guarantee receipt of your returned item without tracking.

  • If your return is approved due to our error, Zefto will cover the full return shipping cost.

9. International Orders

We welcome international customers, but please note:

  • Return shipping costs are the responsibility of the buyer unless the product is defective.

  • Refunds will always be issued in USD ($) or GBP (£) depending on the original payment method.

  • Any currency conversion fees or bank charges are the responsibility of the customer.

10. Responsibility for Lost or Delayed Returns

Zefto is not responsible for items lost or delayed in transit when returned without tracking. We strongly recommend using insured and trackable shipping methods to ensure safe delivery.

11. Late or Missing Refunds

If you haven’t received your refund yet:

  1. First, check your bank account again.

  2. Then contact your credit card company—sometimes it takes time for refunds to officially post.

  3. Next, contact your bank. Processing times may vary depending on their policies.

If you’ve done all of the above and still haven’t received your refund, please reach us at Infozefto@gmail.com so we can assist you further.

12. Customer Commitment

We value honesty and fairness. This policy ensures:

  • You are protected if a product arrives faulty or incorrect.

  • We are protected from fraudulent claims or misuse of our return system.

  • Our aim is always to build long-term trust with our customers through clear, fair, and transparent practices.

13. Contact Information

For any questions regarding refunds, returns, or exchanges, please reach out:

📧 Email: Infozefto@gmail.com
🌐 Website: www.zefto.store